When can I expect my order?

The average delivery time is 4 to 15 working days. In most cases, we see that the order arrives around 7 working days.

We ship directly from our supplier. We do this deliberately: this saves on storage and transport costs, enabling us to work with low margins and regularly offer attractive discounts.

In addition, we choose this way for a more sustainable model: fewer intermediate steps means less emissions and waste.

Please note: the exact delivery time may vary slightly, as we are partly dependent on the parcel services.

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed in the delivery process. 

Have you not received anything 3 days after the expected delivery date? Then please contact us.

What are the shipping costs?

FREE shipping costs.

I am not satisfied with my order. What should I do? 

Not satisfied with your order? We are very sorry and would like to hear what we can do to make you happy. Send an email to info@sansoti.com we will see how we can resolve this as quickly as possible!

Where can I find my track & trace code?

Once your order has been processed and shipped, we will send you your track & trace code via email. Processing your order takes 24 hours. Please note that emails may end up in your spam folder, so keep an eye on that as well. 

How can I get in touch? 

You can reach us via the contact form or send an email to: info@sansoti.com