If you are not satisfied with your order, you always have the right to return it.

Returns

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. Please include the completed return form along with the invoice in the shipment. If this form is not fully completed, we cannot process the return request.

To be eligible for a refund or exchange, the returned product must be in its original condition and include all labels and tags. The product must show no signs of use. We reserve the right to refuse returned items if there is suspicion that the items have been used or damaged through no fault of ours.

Return procedure:

If you wish to return a product, please contact our customer service for a return form. You can send an email to info@sansoti.com

Note: The address listed on our website is not a visit or return address.
For returns, you must always first request a return form through our customer service.

Refunds

Once the product has been received, it will be exchanged as soon as possible or the purchase amount will be refunded to your bank account within 7 days to the account you used for payment.

Late or missing refunds

If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received a refund, please contact our customer service.

Conditions

- You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

- Products such as underwear, swimwear, lingerie, tights, and personal care products are excluded from Sansoti’s return policy due to hygiene reasons.

These products cannot be returned and will not be processed.

- Provide a track and trace code for the return shipment (at your own cost)

- Email a photo of the track and trace code on the day of shipment

- The return form must be printed and included in the package

- The product must be sent back unused

- The product must be returned in its original packaging

The product will be inspected for damage caused by the customer; sending a damaged product due to your own fault will not be processed.

Company Information:

Company name: TMC
Operating under the name: Sansoti
Chamber of Commerce number: 92134866
VAT number: NL004938015B40
Phone number: +1 516 440 8424
Email address: info@sansoti.com

Opening Hours:

Monday - Friday: 09:00 - 18:00

Saturday - Sunday: 09:00 - 16:00

We strive to respond within 24 hours.